Privacy Policy

We use the Jane App at AERCS Therapy, ensuring that your data is protected with top-notch encryption, and we strictly adhere to Canadian health regulations. It’s all about giving you a secure and hassle-free experience!

One-Click Meetings

PHIPA/PIPEDA Compliant

End-to-End Encryption

Strict Data Control

Unlock Hope and Healing with a Complimentary 15-Minute Phone Call Consultation

Book Your Complimentary Call Here

Are you ready to take the first step towards a brighter future? At AERCS, we’re here to support you on your path to well-being. Our complimentary intake call is your opportunity to connect with us, confidentially share your journey, and discover the transformative support we offer. By taking this call, you’re not just talking; you’re taking control of your well-being, paving the way for tailored therapy that can change your life. Don’t wait, book your call today and embrace the healing journey that awaits you.

Here is important information regarding the Jane App Privacy Policy:

Your meeting with AERCS is simply one click away, placing you in a virtual waiting room before your video call begins.
Jane App is PHIPA and PIPEDA compliant (regulation for the way Canadian client health information is stored).
End-to-end encryption ensures our video call is between service provider and client only.

Privacy Policy

Welcome to AERCS brought to you through Jane! This Privacy Policy describes how personal information is collected, used and stored through use of our clinic management platform and through use of our websites and web-based resources. We refer to our platform, websites and web-based resources as the “Services”.

In this Privacy Policy, we use the word “Subscriber” to refer to anyone who has subscribed to and paid for use of our clinic management platform (for example, a health clinic or health practitioner). We use the word “you” to refer to any individual user of our Services, such as a practitioner or staff member of a Subscriber, or an individual browsing or using our websites and web-based resources.

Notice to Patients

If you are a patient of one of our Subscriber clinics or practitioners, your clinic or practitioner controls your patient information, including your contact information, billing details and patient records. Please contact your clinic or practitioner for any questions about your patient information. See the section titled Patient Data below for further information.

Why Jane Collects Personal Information

Jane collects personal information in order to provide our Services to our Subscribers and their users, to learn about use of our Services (for improvement, accessibility and relevant content), and to provide you with information about our Services, including features and promotions. We collect only the minimum amount of personal information needed for these purposes. We do not sell or trade personal information, and we will only share your personal information with third parties in the ways that are described in this Privacy Policy.

Information Jane Collects from You

Contact Information. We collect your contact information, such as your name, email address and organization, when you fill out our online forms or set up your user account for our Services. We use your contact information to activate your user account, give you access to the Services, and to send you notices about your user account. We may also use your contact information for marketing purposes, such as promotional emails, direct mail and sales contacts. You can opt-out of our marketing communications at any time by unsubscribing or contacting us at: support@janeapp.com. Please note that Jane does not collect or manage the contact information of patients, or any marketing or other communications between a Subscriber and its patients.

Billing Information.

When a Subscriber subscribes to our Services, we also collect credit card information to process payment. Credit card information is provided directly to our payment processor and is processed in a PCI-compliant manner. We do not keep your credit card information. Note that when credit card information is referred to as being “stored”, this means we have a “token”. The token replaces sensitive information and acts as a non-sensitive placeholder that can be used by the payment processor to reference your credit card information when payments need to be processed.

Log and Device Information.

Cookies and Tracking Information.

Social Media.

Legal Basis (GDPR EU/UK).

Legal Basis (GDPR EU/UK).

Patient Data.

Subscribers

Jane is a service provider

Storage Location.

Patient Rights.

Sharing Your Information.

Corporate Transactions

Compliance with Laws

Anonymized / Aggregated Data.

Correction and Deletion.

Restriction and Objection.

Complaints.